Refund Policy
Effective Date: July 1, 2026
All Selfzilla products are instant digital downloads. Because files are delivered immediately upon payment, all sales are generally final. However, we want you to be happy with your purchase.
7-Day Satisfaction Guarantee
We offer a refund within 7 days of purchase if:
- You contact us within 7 days of your purchase date
- The file was not downloaded more than once
- You provide a brief reason for your request
Approved refunds are processed within 5–10 business days to your original payment method.
Eligible Reasons
- File was corrupted, missing, or could not be delivered
- Product was significantly different from its description
- A duplicate charge occurred on your account
Not Eligible
- Change of mind after downloading
- More than 7 days have passed since purchase
- Discounted or promotional purchase (unless a technical issue occurred)
- Violation of our Terms of Service
How to Request a Refund
Email hello@selfzilla.com with your name, order number, and reason. We respond within 1–2 business days.
Chargebacks
Please contact us before initiating a chargeback. We are always willing to resolve issues directly. Unwarranted chargebacks may result in your account being suspended.
Contact
Email: hello@selfzilla.com
Website: selfzilla.com